Text messages

RetailSpec is software that independent stores use to run their shops. Texts sent through RetailSpec come from one of two senders, and only to people who have asked for them.

1. Texts from a store

Stores that use RetailSpec can text their own shoppers. Each text names the store it comes from, and the store is responsible for it.

Receipts: when you ask for your receipt by text at the register. One message.
Order updates: confirmation, ready for pickup, shipped, delivered — when you turn them on in your account with the store.
Offers and news: only if you separately tick a box to receive them. Up to 4 messages a month. Consent is never a condition of purchase.

2. Texts from RetailSpec

RetailSpec texts the people who use RetailSpec to run a store — owners and staff — when they turn this on in their account: sign-in codes, security notices and support callbacks.

How you opt in

Every text program starts with your choice: you enter your number and agree to the program described right beside it. See each opt-in, with its exact wording.

How you stop

Reply STOP to any text. We confirm with: You're unsubscribed and won't get more texts from this number. Reply START to resubscribe.
Reply HELP for help. We answer: RetailSpec: help at retailspec.com/help or support@retailspec.com. Msg & data rates may apply. Reply STOP to opt out.
Or stop texts to your number on the web, or turn them off in your account settings.

Costs and frequency

Message and data rates may apply. Message frequency varies with your orders and activity; offers are at most 4 a month. Carriers are not liable for delayed or undelivered messages.

Your number and your privacy

Mobile numbers and text consent are never sold, rented or shared with anyone for their marketing. A number is used only for the texts you agreed to. See our Privacy Policy and Terms.

Example messages

Receipt

Golden Beetle: thanks for shopping with us! Your receipt for $48.20: https://gb.retailspec.com/r/7KQ2 Reply STOP to opt out.

Order update

Golden Beetle: your order #1042 is ready for pickup at 312 Main St. Bring this text or your ID. Reply STOP to opt out.

Shipping update

Golden Beetle: order #1042 has shipped. Track it: https://gb.retailspec.com/t/1042 Reply STOP to opt out.

Offer (marketing, separate consent)

Golden Beetle: our holiday open house is Sat 10–4, with 15% off candles. Reply STOP to cancel.

Account alert

RetailSpec: your sign-in code is 482913. It expires in 10 minutes. Don't share it.

Questions: support@retailspec.com · Help